|
| |
Questions and Answers:
1. WHAT IS A DIRECT REPAIR SHOP?
A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. When you use a preferred shop, the repair process is streamlined. A preferred shop actually writes the estimate, orders the parts, and repairs your vehicle without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repairs.
2. WHAT ARE YOUR HOURS OF OPERATION?
We are open Monday through Wednesday 8:00 am to 7:00 pm, Thursday through Friday 8:00 am to 5:00 pm, Saturday from 8:00 am to 12:00 pm.
3. WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?
Absolutely. We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off. This allows us to provide quicker turnaround time. This may require a deposit.
4. IF MY VEHICLE HAS UNIBODY/FRAME DAMAGE, CAN IT BE REPAIRED?
Yes, these days most cars are built using unibody (frame and body as one) construction. Our skilled technicians with the assistance of state-of-the-art computerized measuring systems can put the vehicle back to the factory specifications. You the customer will be provided with a print out of the specifications on the vehicle before and after to show that the repairs were restored back to factory specifications. If the frame is bent beyond repair, the part is replaced.
5. ARE YOU SURE THE PAINT WILL MATCH?
We are a PPG Collision Repair Facility. We use PPG paint supplies to restore your factory finish. We take great pride in our abilities to match your paint.
6. CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?
Yes. Just let your advisor know what other work you would like done so that he can make the necessary arrangements.
7. HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. As a general rule, drivable cars are scheduled in on Monday and whenever possible delivered back to customers by Friday. Be sure to check with your advisor for the specifics on your vehicle.
8. CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal.
9. HOW CAN I GET A RENTAL CAR?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
10. HOW WILL I KNOW WHEN MY CAR IS DONE?
You will be notified by phone when your vehicle is ready to be picked up. You can also check this website. You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
11. IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. Hadawreck Body Shop offers a written lifetime warranty on all repairs.
12. TO WHOM AND WHEN DO I PAY MY DEDUCTIBLE?
The amount of the deductible that you are responsible for is determined by your insurance policy. If you aren't sure of the amount, you can contact your insurance agent for clarification. The deductible amount will be paid to Hadawreck Body Shop at the time you pick up your vehicle.
13. WHAT FORMS OF PAYMENT DO YOU ACCEPT?
For your convenience, we accept MasterCard, Visa, Cash, personal checks, or insurance company checks.
14. WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use, for example; tires, batteries, and suspension parts, are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
15. CAN I WASH MY CAR?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO'S • Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. • Always use clean fresh water. • Wash your vehicle in the shade.
DON'T'S • Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. • Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. • Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. • Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. • Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. • Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON'T • Do not wax or polish the vehicle. This will allow the finish to dry and harden completely
|
|
|
|
 |